Refund and Returns Policy

Refund and Return Policy

Return & Refund Policy – Jewels Cart

We want you to love what you wear. If you’re not fully satisfied with your purchase, please review our return and refund guidelines below.

General Return Conditions

• All product sizes are mentioned in the product details. Kindly check measurements before ordering. Returns due to size issues are not eligible for refund or exchange.
• A return request must be raised within 7 days of receiving your order.
• Returned items must be unused and unworn, in original packaging, with tags intact, and proof of purchase (invoice or order confirmation).

Return Shipping

• Customers are requested to bear ₹120 as return shipping charges.
• This amount will be deducted from the refund.

Return Address

JEWELS CART
 D 35, HOUSING BOARD, NAHARI KA NAKA, JAIPUR,
Jaipur, Rajasthan, 302016

Mandatory Unboxing Video for Damage Claims

• Please record a clear unboxing video (360° view) in good lighting when opening your package.
• This is required to process any claims for damaged items or missing products.
• Without this video, damage claims will not be accepted.

Exchange Policy

• Exchanges are available only for defective or damaged items.
• Minor color or design variations from product images are not considered defects.
• If the item is unavailable for exchange, you will be notified and a refund will be issued instead.
• Replacement and Exchange policy
• We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days

Refund Process

• Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.
• If approved, your refund will be credited to your original payment method within 3–6 business days.

Delayed or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your card company – it may take some time for the refund to reflect.
3. Still not received? Please email us at jewelscart.business@gmail.com

Sale Items

• Only regular-priced items are eligible for a refund.
• Sale or discounted items cannot be refunded.

Need Help?

For questions about returns or to initiate a request, contact us at:
📧 jewelscart.business@gmail.com
📞 +91 9990971988